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error on start up

Discussion in 'Gator Bytes' started by red4512, Nov 27, 2020.

  1. red4512

    red4512 Premium Member

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    Laptop Dell XPS 8930 error 2000-0712 processor fan failed to respond.

    My laptop did run hot six months ago but called Dell and they had me d/l new drivers and that seemed to fix it. Laptop worked fine. Dosent get hot now but the past few weeks this error started up at startup but lets me continue after a few seconds. Is a valid error requiring attention, holiday spam, a virus or just the computer trying to get attention. I can hear the fan at startup for a few seconds but then it goes quiet.
     
  2. LakeGator

    LakeGator Mostly Harmless Moderator

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    I am sure you have already seen the various articles online about this but I went ahead and performed an extensive interweb search lasting at least 22.5 seconds to see that there are a number of pages that describe the issue. Here is one of the better discussions. It sounds like there is some BIOS level issues and it might be this is the 'drivers' you installed.

    I rather doubt that it is a virus or a lonely computer but it could be the latter. Computers are people, too - or not.

    I am also assuming that you have checked to see that the fan and air vents are not blocked by cat hair.

    Hang in there!
     
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  3. red4512

    red4512 Premium Member

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    thanks . I was going to clear the air vents but wonderful tech (new dell) wont allow the battery to be removed. Easy way to remove battery in this case?
     
  4. LakeGator

    LakeGator Mostly Harmless Moderator

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    You don't specify your model but I would have no idea, anyway.

    I suggest YouTube or a hammer as you best two options.

    Most good laptops can be opened fairly easily. Search for your model on YouTube and see what comes up.
     
  5. red4512

    red4512 Premium Member

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    Good old youtube. Dell XPS, and they use an internal battery. The obstruction of multiple people designing new tech under the guise of getting more future revenue in repairs.
     
  6. ValdostaGatorFan

    ValdostaGatorFan GC Hall of Fame

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    [​IMG]
     
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  7. ValdostaGatorFan

    ValdostaGatorFan GC Hall of Fame

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    A couple of things:

    A driver shouldn't be required for the CPU fan, unless you have some software on Windows monitoring it. CPU fan is handled by BIOS/UEFI. If there are any Windows drivers that would apply, I would think it would be the chipset driver, but I would have to look into that further. Also, be sure you called Dell, and it's not a scam. Scammers will list fake Dell support telephone numbers on the interwebs and that line just calls their scam call center. I would make sure you had your data backed up if you plan on updating the BIOS, that's a good way to brick a PC if it gets corrupted.

    If you replace the fan, don't forget thermal paste. I use Arctic Silver.

    Stay away from automatic driver downloaders like DriverMax. I had to uninstall a bunch of instances after repeatedly telling one of my co-workers not to install it. (Protip: If you have a driver issue, go to Device Manager, in the settings change it to view by HardwareID, use that ID to get the driver from the manufacturer's website)
     
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  8. ValdostaGatorFan

    ValdostaGatorFan GC Hall of Fame

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    Too early in the morning... You shouldn't need thermal paste unless your are replacing the heatsink along with the fan. Thermal paste goes between the CPU and heatsink to aid in thermal transfer from the processor to the heatsink. You would need it if you got a Heatsink/Fan combo, but you would not need it if you are just replacing the fan.
     
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  9. gatorchamps0607

    gatorchamps0607 Always Rasta Premium Member

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    Dell has a sweet tool called Dell Command Update

    At a minimum I'd download that and make sure all of your drivers are up to date. It will do Drivers, BIOS and Firmware all in one shot. You may have to get rid of Dell Support Assistant if its installed as its a similar product just not nearly as good.

    This should be logging an event in Event Viewer, that may be helpful.