Surrounded by incompetence.

Discussion in 'GatorTail Pub' started by Gator515151, May 10, 2018.

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  1. Gator515151

    Gator515151 GC Hall of Fame

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    That is how I felt today, everybody including myself was just plain incompetent.

    So here is the story. I decided today would be a good day to replace the wheel bearings in my boat trailer. I pulled off one of the hubs and took the bearings down to Bennett Auto Parts. The salesman looked at them and came back with a hand full of bearings and started comparing them. When he came up with what he thought was a match I asked him if he was sure. He said yes. I knew better, and thankfully he only had one set and I needed two. So I headed to Auto Zone. The parts man there took my bearings back to the stock area and in about 10 minutes came back with 2 sets of bearings. I didn't check the numbers I trusted that he did. Got home and guess what the races didn't fit tight in the hubs. So back to Auto Zone to return them.

    I headed to Northern Tools where they have 1/4 of the store dedicated to trailer parts. I had 3 salesmen help me find the right bearings. Once again these guys just compared the old ones to the new ones without looking at the numbers. I knew better but didn't say anything, I took the new bearings out to my truck and the inner bearing race once again didn't fit the hub. The outer bearing did so I went back in and got the right inner bearing. I got home and put the first hub back together and damn it the outer bearing did not fit the spindle. This is where I claim my own incompetence, should have tried the bearing on the spindle before proceeding especially considering the troubles with the sales people. Back to Northern Tools with a chip on my shoulder, this time I brought along a pair of calipers so I could give the so called trailer experts a lesson on measuring bearings. LOL I'm sure they loved being lectured on the subject. So I got home and guess what? In all the confusion I had lost the washer that goes behind the spindle nut. A trip to Ace Hardware and I finally had the parts to finish my 2 hour project after about 10 hours of dicking around.
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  2. gatorknights

    gatorknights GC Hall of Fame

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    So it is't just me...
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  3. GatorNavy

    GatorNavy Damn the torpedoes! Moderator Premium Member

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    My rule is to take the project's time estimate and triple it. I also factor in three trips to the store.
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  4. gatorknights

    gatorknights GC Hall of Fame

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    Another day of doing battle with the nail filers. 6+ hours to accomplish things that could easily been handled in 10-15 minutes. Corporate, train your people, listen to the recorded calls (allegedly) and get off your buts and provide the (lack of) customer service you brag about.
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  5. MtownGator

    MtownGator GC Hall of Fame

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    Man I've been in your shoes before. I always take my calipers now to make sure. Saved me quite a few trips probably.
  6. gatorknights

    gatorknights GC Hall of Fame

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    Yeah, I get the suggestions to hop in the car, drive across town for the face to face which takes more tim, burns gas, and doesn't accomplish a darn thing. Again corporate get off your **ses and shore up your (refusal of) customer service. Oh but I forgot that cuts into your bonus checks. Way to treat a grieving widower.
  7. malscott

    malscott Premium Member

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    I have a different approach.

    I do an enormous amount of research. Watch videos, talk with people and then attempt to do it myself. After things start to go sideways and the swearing intensifies I then end up calling a professional and gladly pay double to get the job done right.

    After a few hours the family pet, the kid and wife crawl out from behind the couch when they know they it's safe and they can't get blamed for anything.

    The experience is invaluable.o_O:confused::D
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  8. gatorknights

    gatorknights GC Hall of Fame

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    Speaking of which....

  9. G8trGr8t

    G8trGr8t Premium Member

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    Home - Tropic Trailer

    Tropic Trailer rocks. These guys are pros. Lucky to have them close by. If you do a little research you can probably find a trailer builder near you that is stocked with the best parts.
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  10. gatorknights

    gatorknights GC Hall of Fame

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    Another day, another moron. Cox calls urgently, even though I spent hours with my new friend Ms. robot. 4th time with these fools and they still can't get it right. Corporate monkeys, TRAIN YOUR PEOPLE!. Just order the mahi with our money when you're in the Bahamas with your girlfriend ERRRR wife and kids. SHEESH!
  11. ElimiGator

    ElimiGator GC Hall of Fame

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    If you knew you were going to change bearings, because you’re bored, do your homework and get OEM or better beforehand. Relying on morons to “compare” bearings in hand is laughable and most likely to fail.
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  12. Gator515151

    Gator515151 GC Hall of Fame

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    Yep and I knew that. That's why I considered myself as one of the incompetents. You either have to match the numbers or measure them with accurate calipers. I knew you can't eyeball them and be sure, just a few thousandths of an inch off and things don't fit right. That is why I finally brought along a micrometer (calipers) on the last trip so I could double check both inside and outside diameter. I could understand the guy at Auto Zone screwing up, they usually sell bearings for a specific car model. I can't understand 3 salesmen at Northern Tools where trailer parts are a big part of their inventory all getting it wrong, guess I just trusted their expertise too much.
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  13. Gator515151

    Gator515151 GC Hall of Fame

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    Actually I didn't trust their expertise that is why I checked the bearings in the hub before I left the parking lot the first time. Just assumed if the outside diameter was right the inside diameter would be. My bad there.
  14. GatorRider

    GatorRider GC Hall of Fame

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    51.

    Feel for you... At some point, any do-it-yourselfer will have experienced the exact same thing you did. There's some evil sense of satisfaction of doing it yourself.... Kinda like "sticking to The Man!"
  15. WhattaGator

    WhattaGator All Along The Watchtower Moderator VIP Member

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    Here's one solution.....

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  16. gnvgator

    gnvgator GC Hall of Fame

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  17. gatorknights

    gatorknights GC Hall of Fame

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    LOL Welcome to my world. Later today, another day, another Ace Ventura. :D
  18. WhattaGator

    WhattaGator All Along The Watchtower Moderator VIP Member

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  19. gatorknights

    gatorknights GC Hall of Fame

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  20. gatorknights

    gatorknights GC Hall of Fame

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    Add UF Health to the list. 2 hours with these clowns and nothing. And I'm supposed to trust my health to an organization that can't even answer the phone. Un Freaking Believable.
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